Support
I’m Mallory, and I build and support Nordica Specs myself. Email mallory.berthome@gmail.com or use “Contact support” in the app. I personally reply within 24 hours. Suggestions are welcome too.
Common questions
What does the app show?
Under the product photos: a Specifications table (one row per field of the product’s template, such as Power 1,450 W) and a Downloads list (user manual, safety instructions, warranty, certificates). Empty parts are left out.
Do I have to set this up product by product?
No. Define a template’s fields once, then add a rule such as “When product type is Coffee machine, use template Coffee machines”. Fill in the values in a grid, or import them from a spreadsheet (Pro). New products of that type pick up the template on their own.
Where are my PDFs stored?
In your own store’s Files (Content › Files), on Shopify’s servers. You can also pick a file already there, or paste a link to a file hosted elsewhere.
Will it slow down my product pages?
No. The table and links are part of the page’s HTML, read from your store’s metafields by your theme. Nothing is loaded from our servers when a shopper views a product, so there’s no flicker.
Can I import values from Excel?
Yes, on Pro. Download the CSV for a template, fill it in, and import it. Commas or semicolons both work. Empty cells leave values as they are, unless you choose to clear them.
The section doesn’t appear on my product page
Check that “Specs & downloads” is switched on under Online Store > Themes > Customize > App embeds. If your theme is laid out unusually, add the “Specs & downloads” block to the product template instead.
What does “broken link” mean?
The app checks every document’s link once a day. A broken link no longer opens (the file was deleted, moved, or the site is down). Upload the file again or fix the link on the Documents page.
How do I cancel Pro?
Open Plans in the app and click Cancel Pro. Product pages keep showing everything you’ve set up on Free.